Privacy Policy

1. Information We Collect

Customer Information:

• Full name
• Mobile number
• Delivery address(es)
• Email address (if provided)
• Order details
• Payment preference
• Support communications

Vendor Information:

• Business name and owner details
• Contact information
• Shop address
• GST details (if applicable)
• Bank details for settlements
• Licenses (e.g., pharmacy license)

2. How We Use Your Information

• To create and manage accounts
• To process and coordinate orders
• To arrange delivery
• To provide order updates via app, SMS, or WhatsApp
• To resolve support issues
• To improve service reliability
• To comply with Indian legal requirements

3. Information Sharing

• Shared with vendors fulfilling orders
• Shared with delivery partners
• Shared with payment gateways (if applicable)
• Shared with cloud hosting and SMS providers
• Disclosed if required by law

We do not sell personal data.

4. Payments

Cash on Delivery (COD) is the default payment method. Digital payments, if enabled, are processed through secure third-party gateways. SheharSe does not store full card or UPI credentials.

5. Data Storage and Security

• Encrypted communication (HTTPS)
• Secure cloud hosting
• Restricted internal access
• Role-based permissions

6. Data Retention

Information is retained only as long as necessary for order history, dispute resolution, tax compliance, and operational analytics.

7. Your Rights

• Access your personal data
• Correct inaccurate information
• Request account deletion
• Opt out of non-essential communications

8. Location Data

Location access is used only to match users with nearby vendors and enable delivery. You may disable location permissions, though some features may not function properly.

9. Cookies (Website Only)

Our website may use cookies to improve browsing experience, maintain session functionality, and analyze traffic.

10. Children’s Privacy

SheharSe is intended for users above 18 years of age. We do not knowingly collect data from minors.

11. Third-Party Links

The platform may contain links to third-party services. SheharSe is not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the platform after updates constitutes acceptance.

13. Grievance Officer (India Compliance)

Name: [Founder Nikhil Lathwal]
Email: [admin@sheharse.com]
Address: [RK TOWER gali no.4 Dwarka colony Near GAJRAJ HOSPITAL,Gohana sonipat 131301 ]
Response Time: Within 30 days

14. Contact Us

SheharSe
SheharSe Technologies Private Limited
RK TOWER gali no.4 Dwarka colony Near GAJRAJ HOSPITAL,Gohana sonipat 131301
Email: support@sheharse.com