SheharSe Support
Groceries from your local Gohana shops, delivered to your village.
Need help? We’re here for you.
Hours
8:00 AM – 8:00 PM
All days
Frequently Asked Questions
Where do you deliver?
We deliver across Gohana and the surrounding villages. When you set your
delivery address in the app, we’ll show you whether it’s within our
service area.
How do I place an order?
Open the app, browse your local shops, add items to your cart, choose
your delivery address, and place the order. You’ll get updates as your
order moves from the shop to your door.
What payment methods can I use?
You can pay online by UPI, or choose Cash on Delivery and pay when your
order arrives.
How long does delivery take?
Orders are delivered in daily delivery slots. You’ll see the delivery
time for your order on the tracking screen after you place it.
How do I track my order?
Open the app and go to your order to see its live status — from the
shop, through our hub, to your doorstep.
How do I cancel an order or get a refund?
You can cancel an order from the order screen before it’s out for
delivery. For refunds on prepaid orders, message us on WhatsApp at
+91 74192 95200 or email support@sheharse.com and we’ll help.
How do I change my delivery address?
Go to the app and add or edit your saved addresses. You can set a
default address so checkout is faster next time.
How do I delete my account?
Open the app, go to Settings, and tap Delete Account. This removes your
account and personal details. Past order records may be kept where
required for billing and tax.